For defective item
If you receive damaged or incorrect item(s), please contact us within 3 business days upon receipt of the item. AstonRouge.com will gladly accept returns for the items and customer will get a full refund for any defective items and the return shipping charges.
For non-defective item
Aston Rouge will accept for any items in new, unused, and undamaged condition within 14 days from confirmed delivery. The returned item must be in its original condition*, original packaging and accompanied by proof of purchase for a full refund; otherwise, the return will not be honored. Additionally, customers will be responsible for all return shipping charges, please make sure to use an insured, prepaid postal service that provides tracking info, as we will not be able to provide a refund* if we do not receive the return item. Please note, any item(s) returned after 14 days from confirmed delivery are subject to a 20% restocking fee. Purchases become final sales after 30 days from the confirmed delivery date and are no longer eligible for return or refund.
How to return
Please email us at [email protected] or contact us here before returning the item.
*Original Condition means that there are no scratches, marks or blemishes on the product and the packages are undamaged, unmarked and in re-sellable condition.
**Refunds will only be issued after we have received the return item and it has been inspected, probably within 5-7 business days upon receipt of returned item.