Frequently Asked Questions

Please read our FAQ before sending us a message.

HOW DO I UNSUBSCRIBE FROM THE EMAIL LIST?

Our email subscribers get special discounts and deals, as well as product information and recommendations straight to their inbox. We understand inboxes can get backed up and allow you to cancel your subscription at any time. In each of our emails, you will find an “Unsubscribe” link at the bottom. Click on this link and we will remove you from all promotional emails. You will still, however, receive order emails summarizing your purchases and informing you of delivery information.

HOW DO I CHECK THE STATUS OF MY ORDER?

Checking the status of your order is easy. Simply log in to your account and view previous orders. The information for any in-progress order will be updated as processing is completed and shipping progress is made.

WHAT IS YOUR RETURN POLICY?

We will accept returns for any items you are not satisfied with. You will get a full refund for any defective items, and we will cover the cost of return shipping. If you would like to return a non-defective item, you can do so, but the item must be in new condition to receive a full refund. Additionally, shipping costs on returns without defects are your (the customer’s) responsibility. Please make sure to use a safe postage service that provides a tracking number, as we will not be able to provide a refund if we do not receive the item.

WHEN WILL I GET MY ORDER?

Item will be shipped within 1-3 business day after payment is confirmed. Depending on your location, shipping times may vary. When we send your order, we will email you a confirmation and include tracking information. You may also log in to your account at any time to check the status of your order.

WHAT DOES SHIPPING COST?

Shipping costs are determined by order quantity and destination. We offer flat rate shipping, as well as economy, priority and first options. For some products, we can offer free shipping and returns worldwide. Please verify your shipping address during checkout. We are not responsible for items sent to any wrong or undeliverable addresses.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.

WHAT HAPPENS IF I FORGET MY PASSWORD?

If you lose or forget your password between shopping trips, simply click on the “Lost your password?” link below the login button on the login screen or at checkout. Fill in your username or email on file in the designated box and we will send you an email with a link to create a new password.

HOW TO CANCEL ORDER?

You are free to cancel your order anytime before your checkout, however, once the item is shipped out, we cannot accept cancellations unless the item is unable to reach the destination.  If you would like to check if it is possible to cancel your order for other reason, please email [email protected] and include:

1. Your order number
2. Name on the order
3. Your request

Our amazing Customer Service Team will be happy to assist you.

Send us an email

CONTACT INFORMATION

Phone number

+852 35720296

Email

[email protected]